FAQ

When is check in time? When is Check out time?

Check in begins at 3 p.m. There is no “cut off time” for arrivals. Check out time is promptly 11a.m. Late departure will incur additional charges.

What are the Lodge office hours?

Office hours are Monday – Saturday , 10 a.m. to 6 p.m. After hours assistance is available by telephone, if needed.

What is the “reservation fee” for?

All cabins are housekeeping cabins which means they are set up for your arrival and only cleaned after your departure. The fee covers a complete, thorough clean of the building/property from normal use plus a full replenishment of all supplies. If guests move furniture around, litter and/or cause damage to any cabin, there will be charges incurred as explained in our rental agreement.

What if I will be arriving after office hours? How do I get a key?

For late arrivals, please call during regular hours to make provisions. We require all late arrivals be paid in full and provide identification prior to leaving keys and allowing access to the cabin.

How do I book Spa treatments?

You may call or email us at info@paradisehillsga.com to schedule your spa services. We are a smaller facility so call in advance to secure your desired time and treatment.

What is the Spa cancellation policy?

We ask the courtesy of 24 hour notice to cancel any scheduled Spa services. Less than 24 hours incur a 50% cancel fee.

What is furnished in cabin kitchens?

All cabins have fully equipped kitchens with pots, pans, serving ware, dishes, glassware and silverwares. Any specialty cooking devices such as crock pots, blenders and muffin tins are not guaranteed.

Are there other amenities included in the bathroom & kitchen?

Yes,  we  provide  an  initial supply  of  bath  soap,  toilet  paper,  paper towels,  dish  soap  and dishwasher detergent.

Are linens provided?

Yes, we provide bed linens, bath towels, hand towels, face towels and dish towels for your use.

Are there laundry facilities on property?

No, though some larger cabins have a washer/dryer in the cabin, many of the smaller (2bedroom and smaller) cabins do not. There is a nearby laundry facility that offers a drop & fold service if needed.

Do you provide firewood?

Yes, we provide the 1st bundle of firewood free of charge from October 1 to April 1. If additional bundles are needed, we sell firewood at the Lodge for $5 a bundle.

Are pets allowed in the cabins?

Some. We allow only dogs in the cabins. No cats, lizards, birds etc. Many cabins allow dogs and specific details can be found in the cabin listing. There is a one time $25 pet free per dog. There is a 2 dog maximum allowance for any cabin.

Is there Wi-Fi in my cabin?

There  is  unlimited  wireless  access  for  all  guests  at  the  Lodge  and  immediate surrounding common area. There is no Wi-Fi at any of our cabins.